About Us

 

How long has One Stop Cleaning Supplies been in business?
We’ve been in business since 1989. 2020 is our 31st year in business!

 

Are you 100% Australian owned?
Yes. Unlike many of our competitors, we are a 100% Australian-owned business. We are also a family owned and managed business and take great pride in everything we do.

 

How do you keep your prices low?
We do things differently to keep our prices low. Here’s how:

1. We have a regional store and warehouse. Unlike our competitors, we don’t have city retail stores and warehouses with expensive rents and overheads. Instead, we’re based in regional Victoria which means our costs are low, and so are our prices.

2. We work hard on our suppliers to get you the best possible deals on pricing, service and additional services. After 31 years of business, we’ve built strong relationships  with our suppliers, so we get preferential treatment including services, support and the best possible pricing. We are also part of the Rapid Clean Group which gives us the buying power of over 60 stores Australia wide across Australia’s best brands of cleaning supplies.

3. We are a 100% Australian owned and operated family business. Unlike many of our foreign-owned and larger competitors, we have a minimal overhead structure. This means we work on lower margins and pass the savings on to you.

 

Is everything on your website in stock?
Items on our website are generally “in-stock” most of the time and ready for immediate from our warehouse. Some items may need to be ordered and we will let you know at the time of order the likely delivery time frame. If you have a deadline you are working to, then please do let us know and we will do our best to beat it!

 

Delivery

 

Where do you deliver?
We deliver across all of Australia.

 

Can you deliver to New Zealand and other countries outside of Australia?

Please contact us via email for further information on delivery costs prior to placing your order.

 

Product Warranties and Returns

What manufacturer warranties are applicable?

Please refer to any product brochure downloads for more information for the warranty on that particular product. Typically most medium to large cleaning equipment is adequately covered by manufacturer warranties and after sales support options. Feel free to contact us with any questions before purchasing your product.

 

What is your returns policy? 

At One Stop Cleaning Supplies, customer satisfaction is very important to us.  We aim to make every transaction a pleasant, convenient and hassle-free shopping experience so you can buy from us with maximum confidence.

Returns for change of mind
For items that are priced on our website, we will gladly accept a return providing all of the following conditions are satisfied: 1) The goods have not been opened, used or damaged, 2) Original packaging is fully intact as are all original contents in the box, 3) The goods are shipped back to us and arrive in an undamaged and completely re-sellable condition as a brand new item within 14 days of receipt, 4) You have completed and we have accepted a valid Return Authorisation form (refer below), and 5) The return otherwise complies with our Terms and Conditions of Sale. In these circumstances you will be responsible for all return postage charges and a restocking fee of 25% will be deducted from the refund amount. A refund in the original form of tender will only be provided once the goods have been received, inspected and accepted by One Stop Cleaning Supplies or our Agent.
We strongly encourage you to carefully review the technical specifications for the products you require which are available on our website prior to ordering.

Faulty goods
For any goods that are faulty, please let us know and we will correct the problem as a priority. In these instances, we will pay for the cost of return postage.

Goods that arrive by courier and are damaged
For any goods that arrive damaged, please carefully inspect the outer carton and packaging for any signs of visible damage. If damaged, please highlight this immediately to the courier and clearly write that the package is damaged on the delivery note that the courier will ask you to sign. Following that, please advise us immediately EMAIL or PHONE NUMBER before taking any further action or using the product. Please also take photos of the damaged good at the time of arrival.

Return Authorisation Requirement
For all returns as detailed above, we require all customers to complete our Return Authorisation “RA” and fax or email this to us before you send the goods. Upon receipt of your RA, we will telephone you to discuss next steps and provide you with an RA Number. Please do not send goods to our warehouse without an approved RA number as these will not be accepted.

 

Payment


What payment methods are accepted at One Stop Cleaning Supplies?
We accept Visa, Mastercard and Amex for online payments. We also accept direct debit and bank cheques upon prior arrangement.

 

How do you secure my payment details?

One Stop Cleaning Supplies takes data protection seriously and has implemented security measures to ensure customers can shop safely with us online. To handle the key aspects of credit card payments online we have partnered with Eway which is one of Australia’s leading Internet Payment Gateway companies. Eway is Tier 1 PCI-DSS compliant and uses encryption technology to provide the highest level of credit card encryption available.

 

Can I pay for my order upon delivery?

We are not able to offer payment upon delivery. Full payment is required before your order can be dispatched